How Buying from Kite Tech Works (Delivery, Payment & Warranty)

This page explains, step by step, how ordering from Kite Tech works: how to order, how to pay safely, how delivery works and what happens if something isn't right. Everything here follows our Terms of Service and Refund & Returns Policy; if anything differs, those pages apply.

1. Find what you want

Browse the shop or start from a price page such as iPhone prices in Nigeria or UK used phones in Lagos. Each listing shows:

• the price in naira, and the options (storage, colour) that change it;
• the condition label: New, UK used, Foreign used or Fairly used;
• whether it's in stock.

If you have a question about a specific item, tap Chat on WhatsApp on its page. The message is pre-filled with the item, option and price so we can answer quickly.

2. Order online or on WhatsApp

• Online: add phones and gadgets to your cart and check out. You'll see the delivery fee for your state before you pay.
• WhatsApp: tell us what you want and where you are, and we'll confirm the price, availability and delivery fee.

Cars aren't bought through the cart. On a car's page you can book a test drive or an inspection, ask a question, or reserve it (see below).

3. Pay safely

We currently accept:

• Bank transfer to the account shown at checkout or in your order confirmation. Use your order number as the reference. We process the order once the funds are confirmed.
• Card, through a licensed payment provider where online card payment is available.
• Pay on delivery, where available for your location and order value. You pay by transfer or card (POS) when the item is handed to you. For high-value orders we may ask for a commitment fee or decline pay on delivery.

Stay safe: only pay into bank accounts in the name of Kite Tech that we've confirmed. We will never ask for your card PIN or OTP by phone, email or WhatsApp. If anyone asks you to pay into a different account, call us before paying.

4. Delivery or pickup

• We deliver nationwide. The fee and estimated delivery time for your state are shown at checkout.
• If in-store pickup is available for your order, you'll see it as an option at checkout.
• You can follow your order from your account under Track an order.

5. Warranty

• Brand-new gadgets come with the manufacturer's warranty stated on the product page or packaging. We'll help you make a claim.
• Used gadgets (UK used, foreign used, fairly used) come with a 7-day functional warranty from delivery, unless the product page states a different period. If a fault that wasn't disclosed in the listing appears in that time, we'll repair, replace or refund the device.

6. Returns and faulty items

• Changed your mind? Unused gadgets that haven't been activated, in their original packaging with the factory seal unbroken and with all accessories, can be returned within 7 days of delivery. You pay the return delivery cost unless we agree to collect it.
• Dead on arrival or faulty? Report it within 48 hours of delivery with your order number and, if possible, photos or a short video. We'll arrange collection at our cost and, after inspecting it, repair it, replace it or refund you in full.
• Before returning any device, sign out of your iCloud, Google or Samsung account and turn off Find My.

To start a return, message us on WhatsApp or email us with your order number. We reply within one business day with a return reference.

Buying a car

• Every car we list goes through our 150-point inspection, and we share the report on request.
• Book a test drive or an inspection from the car's page. You can bring your own mechanic. For test drives you need to be 18 or over with a valid driver's licence.
• Reserve a car by paying the refundable reservation deposit shown on the listing. We hold the car for 72 hours. If you buy it, the deposit comes off the price; if you cancel within the hold, it's refunded in full.
• The sale is completed on a signed agreement once we've received full payment.

Read our tokunbo car inspection checklist before you view any car.

FAQ

Can I pay on delivery?

Yes, where it's available for your location and order value. You'll see it at checkout if it's offered. For high-value items we may ask for a commitment fee first.

How long does delivery take?

It depends on your state. The estimated delivery time is shown at checkout before you pay, and you can track your order from your account.

What if my phone stops working after a few days?

For used phones, our 7-day functional warranty covers undisclosed functional faults from delivery. For new phones, the manufacturer's warranty applies, and faults found on arrival should be reported within 48 hours. Contact us on WhatsApp with your order number.

How do I know a bank account is really yours?

Only pay into accounts in the name of Kite Tech that we've confirmed at checkout or in your order confirmation. If in doubt, call us on the number shown on our contact page before you pay.